Refund Policy

Of course! Here’s a professional and clear Refund Policy draft for aeccampus.com — assuming you are offering online software training and courses (based on what I know about your business):

Refund Policy for AECCampus.com

Effective Date: [Insert Date]

At AECCampus.com, we are committed to delivering high-quality training and educational services. Your satisfaction is important to us. However, because our courses and services are delivered digitally, we have established the following refund policy to maintain fairness for both parties.

1. General Policy

Once a course has been purchased and access has been granted, refunds will not be issued, except under specific circumstances outlined below.

2. Refund Eligibility

You may be eligible for a refund if:

  • You have not accessed more than 10% of the course content.
  • You request a refund within 7 days of the date of purchase.
  • You provide a valid reason why the course did not meet your expectations, allowing us the opportunity to improve.

Refunds will not be considered if:

  • More than 10% of the course has been accessed or downloaded.
  • 7 days have passed since your enrollment.
  • The refund request is based on change of mind or personal circumstances unrelated to the course content or delivery.

3. How to Request a Refund

To request a refund, please:

  • Email support@aeccampus.com with the subject line Refund Request.
  • Include your full name, registered email address, course name, purchase date, and reason for the refund request.

Refund requests will be reviewed within 5 business days. We reserve the right to approve or deny refund requests at our discretion based on the provided information.

4. Course Cancellation by AECCampus

If AECCampus cancels a course or discontinues access due to technical reasons, you will be entitled to a full refund for the affected course or a suitable replacement course at no extra charge.

5. Non-Refundable Services

Please note that the following are non-refundable:

  • Any services bundled with the course (e.g., certificates, project reviews, mentoring sessions).
  • Customized corporate training programs.
  • Promotional or discounted courses purchased under special offers unless explicitly stated otherwise.

6. Refund Method

Approved refunds will be processed to your original payment method within 7–14 business days after approval.